Thika Water and Sewerage Company supplies water within Thika.To apply for water connection, to pay your water bill or contact them, use the following details:
How to get connected to water supply
Requirements
- ID photocopy
- PIN No photocopy,
- Plot Number,
- Postal Address
- Mobile phone number
- Filling and Signing Water & Sewerage Services Agreement Form
- Connection Fee Kshs. 5,000
- Water Deposit fee
- Purchase of connection pipes
Steps on how to get:
A new connection
- Upon site visit/ customer advice from the in charge of new connection customer shall make application for new water connection by filling in the new water connection application form.
- Upon payment the in charge of new connection shall recommend approval of connection. Commercial Manager shall verify payment and recommend approval and authorisation of connection.
- The Commercial Manager shall authorise connection.
- The person in charge of new connection shall deploy an artisan to execute the works by physically installing the meter, give the customer the account number and bring back to office details of the connection.
- The revenue officer shall open the account and forward the details to the Audit department.
- The Auditor verifies the payments, accounts and the meter number.
- The Auditor forwards the details to the Billing Office for recording and activation of the accounts.
Re-connection
- The customer shall clear the entire pending bill and upon paying a re-connection fee, issued with a re-connection form and takes it to the customer care desk for filling and registering as per company’s requirement.
- A copy of the daily meter reading forms is submitted to the Disconnection Officer for disconnection and re-connection monitoring.
- The Disconnection Officer orders for re-connection of the customer after verification of payment.
- The artisans are required to submit reports on daily disconnected and reconnected accounts to the Disconnection Officer.
- The Disconnection Officer ensures that all customers who have not paid their water bills are disconnected and reconnected in good time.
Meter Separation requirements
Connection to Water Supply other than the 1st (Separation)
Requirements:-
- ID photocopy
- PIN No photocopy,
- Plot Number,
- Postal Address
- Mobile phone number
- Filling and Signing Water & Sewerage Services Agreement Form
- Connection Fee Kshs. 5,000
- Water Deposit fee
- Purchase of connection pipes
Meter tested
Meter testing is done on customers’ request at a fee of kshs. 100/=
Change of Tenancy/Customer’s Name & Address
To change tenancy customer name and address you need the following
Requirements:-
- A requesting letter
- ID photocopy
- PIN No photocopy,
- Title/Share Certificate
- Postal Address
- Mobile phone number
- Filling and Signing Water & Sewerage Services Agreement Form
- Water Deposit
Thika Water and Sewerage Company Payment Methods
Equity Bank
Account Name: Thika Water and Sewerage Company Ltd
Paybill: 860111
Account Number: 0090294392028
Family Bank
Account Name: Thika Water and Sewerage Company Limited
Account Number : 032000010760
Cooperative Bank
Account Name: Thika Water and Sewerage Company Limited
Account Number: 01192278498001
How to pay using M-PESA
- Go to Mpesa menu on your phone
- Select paybill
- Enter THIWASCO business No 860100
- Enter your water account No
- Enter amount you want to pay
- Enter your PIN and send
Thika Water and Sewerage Company Customer Care Contacts
Physical Location
Thika Water and Sewerage Company Ltd,
Near Bluepost Hotel,
Along Haile Sellasie Road, Thika.
Postal Address
Thika Water and Sewerage Company Ltd,
P.O. Box 6103 – 01000,
Thika, Kenya.
Contacts
Head Office : +254 720 418444,
Toll Free Number: 0800724948
Email:info@thikawater.co.ke
Water Tariffs
| 2015-16 | 2016-17 | 2017-18 | 2018-19 | |
| Type of customer | Volumetric | Volumetric | Volumetric | Volumetric |
| Charge | Charge | Charge | Charge | |
| Water | Water | Water | Water | |
| (a) | (a) | (a) | (a) | |
| Domestic/Residential | ||||
| Consumption Block | ||||
| 0-6 | flat rate 120 | 33.00 | 33.00 | 33.00 |
| 7-20 | 25.00 | 50.00 | 50.00 | 50.00 |
| 21-50 | 30.00 | 60.00 | 60.00 | 60.00 |
| 51-100 | 35.00 | 65.00 | 65.00 | 65.00 |
| 101-300 | 45.00 | 70.00 | 70.00 | 70.00 |
| >300 | 50.00 | 75.00 | 75.00 | 75.00 |
| Total | ||||
| Commercial | ||||
| Consumption Block | ||||
| 0-6 | flat rate180 | 40.00 | 40.00 | 40.00 |
| 7-20 | 45.00 | 55.00 | 55.00 | 55.00 |
| 21-50 | 55.00 | 65.00 | 65.00 | 65.00 |
| 51-100 | 60.00 | 70.00 | 70.00 | 70.00 |
| 101-300 | 65.00 | 75.00 | 75.00 | 75.00 |
| >300 | 70.00 | 80.00 | 80.00 | 80.00 |
| Total | ||||
| Industrial | ||||
| Consumption Block | ||||
| 0-6 | flat rate 180 | 40.00 | 40.00 | 40.00 |
| 7-20 | 45.00 | 55.00 | 55.00 | 55.00 |
| 21-50 | 55.00 | 65.00 | 65.00 | 65.00 |
| 51-100 | 60.00 | 70.00 | 70.00 | 70.00 |
| 101-300 | 65.00 | 75.00 | 75.00 | 75.00 |
| >300 | 70.00 | 80.00 | 80.00 | 80.00 |
| Total | ||||
| Government Institutions | ||||
| Consumption Block | ||||
| 0-6 | flat rate 120 | 40.00 | 40.00 | 40.00 |
| 7-20 | 25.00 | 55.00 | 55.00 | 55.00 |
| 21-50 | 30.00 | 65.00 | 65.00 | 65.00 |
| 51-100 | 35.00 | 70.00 | 70.00 | 70.00 |
| 101-300 | 45.00 | 75.00 | 75.00 | 75.00 |
| >300 | 50.00 | 80.00 | 80.00 | 80.00 |
| Total | ||||
| Schools | ||||
| Consumption Block | ||||
| 0-600 | 30.00 | 50.00 | 50.00 | 50.00 |
| 601-1200 | 35.00 | 55.00 | 55.00 | 55.00 |
| >1200 | 40.00 | 60.00 | 60.00 | 60.00 |
| Total | ||||
| Water Kiosks | ||||
| Consumption Block | 20.00 | 25.00 | 25.00 | 25.00 |
| Residential flats / Gated community | 53.00 | 53.00 | 53.00 |