Kilimall allows you to cancel your order or reverse the money. Below is the procedure to follow when applying for a refund:
1.Cancel& Refund rules:
If the order is still in “Pending Dispatch” status, client can apply for cancellation of all orders . Seller will approve the application and refund will be processed within 3 days after the approval. If application got rejected, client can apply again.
If the order is still in “Pending payment”, order will be auto canceled after the count down. However, client can also choose to manual cancel from: KilimallAPP->Account-> Unpaid->Click Order Image->Cancel
If the order is in “In transit”, client can also apply for refund of global order (order with purple airplane icon)if the order delayed more than 7 days after the stipulated time of delivery, that is 25 working days.
If you cannot find the apply button and order has been overdued for a long time, kindly contact us.
2. How to get the refund after paid?
1. Open Kilimall APP or Kilimall.co.ke from PC / phone browser->login > Account > Refund/ Aftersale.
2. Tap on “Apply”under Can apply list
3. Tap on “Refund”.
4. Choose the reason for the refund, then Tap on “Submit”.
