Many Kenyans are complaining about the services offered by Zuku. One complain was from Amakove Wala who said that Zuku customer Care service is the poorest.In her Facebook account,she wrote:
“Zuku Official I have called 8 times since Friday last week. Latest being 5pm today. The only reason I am still with your gadget is that I am vacating this house end of the month. Otherwise, it would have been in the dustbin.
There is no way a client can call 8 times over downtime and it is not being escalated past the customer care line. I have asked to speak to a supervisor and been told that “they will call me”. What does that even mean! I understand the supervisors are a Martin and a Colleta or something like that.
Check account 108728. And compensating for days lost does not work since I am spending much more than the compensation you will issue. Which won’t work since I am moving out anyway. And I do not see myself moving back to Zuku”
Below are comments from the post:
*They will.never pick up, but they will always call you a day before your premium expires asking if it’s a good time to talk!
*Where do you get the strength to still engage Zuku? I got tired years ago and threw all their gadgets kwa dustbin. Interesting enough, almost 7 years later, an agent still calls to ask when I’ll renew my subscriptions (I had 3- installed at home and in two business locations). Juzi he asked if he can come pick the routers if I’m no longer using them… I just laughed.
*That was my case last week for three days no Internet. They finally fixed it but after me ranting and ranting some more with threats. Its like a toxic relationship, they now know I am filing for a divorce.
*I was so frustrated a while back, I picked all those gadgets and dropped them in the dustbin. God Safaricom and our journey has been amicable
*The last time I dealt with Zuku I asked them to come for their gadgets from my roof.
It’s been almost 7 years. It’s still on top of my roof. I can’t deal
*Docs, I don’t know you to stay in abusive relationships. How are you still with Zuku?
There’s a time I sent Whatsapp messages and every time I’d be asked how I could be helped. This went on for three days. On day three I snapped and requested them to come pick their router.
I switched to Safaricom Home Fibre. I’m never looking back.
I’m impressed you’ve stayed loyal to the brand for that long.
*I really struggled with their gadget until I went to their offices.
They gave me 2mnths CSR and my Internet was fixed to date I don’t experience down time.
I can share with you the number of their boss for quick assistance.
*I abandoned their services long time ago! The disc is still on the roof- other parts disconnected
Maybe I will give out to scrap metal dealers
*Zuku tuliwatoka kitaaambo…the only reliable ISP ni Saf pekee…za mtaani mnaanza vizuri then wanaanza kuact up
