| Account Services | ||
| Dormant Account Charge | Nil | |
| Reactivate Dormant Account | Nil | |
| Ledger Fees | 35 per entry, min | |
| 500 | ||
| Account Closure | 1,000 | |
| Transfer of Cash Balance on closure | Nil | |
| (internal transfer) | ||
| Cash Withdrawal over-the-counter | 100 | |
| Statements | ||
| Interim Statement (per page) | 100 | |
| Certified Bank Statement (per page) | 500 | |
| Statement of a Closed Account | 2,000 | |
| Standing Order |
| Mwananchi Account | ||
| Opening Balance | 100 | |
| Minimum Operating Balance | 100 | |
| Ledger Fees | Nil | |
| Salary Account | ||
| Opening Balance | 100 | |
| Minimum Operating Balance | 0 | |
| Ledger Fees | Nil | |
| Jenga Bizna Account | ||
| Opening Balance | 100 | |
| Minimum Operating Balance | 0 | |
| Minimum Interest Earning Balance | Kes. 20,000; USD | |
| 250 | ||
| Ledger Fees | Nil | |
| Tujenge Account | ||
| Opening Balance | 200 |
| MOBILE BANKING (PesaPap) | CHARGE (KES) | |
| Balance Inquiry | 10 | |
| SMS notifications | Free | |
| Full Statement | 30 | |
| Mini Statement | 10 | |
| Cheque Book Request | Free | |
| Change M-Pin | 20 | |
| Block Card | Free | |
| Loan Request | Free | |
| MPESA to Family Bank Account – Paybill | 35 | |
| 222111 | ||
| Family Bank Account to MPESA | 80 | |
| Internal Funds Transfer | 30 | |
| RTGS | 500 |
| MOBILE BANKING (PesaPap) | CHARGE (KES) | |
| mVisa Transfer | 100 | |
| Airtime Topup | Free | |
| Utility Payments (DSTV, Zuku, GOTv, JTL) | 30 | |
| KPLC Prepaid Token | 30 | |
| NCC Wallet Topup | 10 | |
| Parking Fee Ticket Payment | 10 | |
| Seasonal Parking Ticket Payment | 10 | |
| KRA Payments (Income Tax, VAT, PAYE, | 30 | |
| Customs) | ||
| Forex Enquiry | 10 | |
| Beneficiary Management | Free | |
| Value Add Alerts (local number) | 5 | |
| Value Add Alerts (international number) | 15 |
| Set-up Fee | 250 | |
| Internal | 100 | |
| External | 300 | |
| Amendments | 300 | |
| Unpaid Standing Order | 2,500 | |
| Stop/Cancel | 300 | |
| Transfers | ||
| Inward EFT | 100 | |
| 1-100 items | ||
| Kes.150; | ||
| Outward EFT | 101-1000 items | |
| Kes.100; | ||
| over 1000 items | ||
| Kes. 50 | ||
| Internal Transfers | 50 | |
| Interbranch Transfers | 150 | |
| Direct Debit Order – Set up | Free | |
| Direct Debit Order – Inward | 50 | |
| Direct Debit Order – Outward | 50 | |
| Unpaid Direct Debit Order | 300 | |
| Salary processing | 100 | |
| RTGS – Outward | 500 | |
| RTGS – Inward | Free | |
| SWIFT | ||
| Incoming Transfers | Kes. 600; USD 10; | |
| GBP 5; EUR 7 | ||
| Outgoing Transfers | 1,500 | |
| Tracers | 1,000 | |
| Cash Handling | ||
| 100 for every | ||
| Coin Deposit Handling | Kes.1,000; 2% for | |
| amounts above | ||
| Kes. 5,000 | ||
| Cheques | ||
| Local Cheques (per leaf) | 14 | |
| Counter Cheque (per leaf) | 300 | |
| Stop Payment | 500 | |
| Bankers Cheque Issuance | 100 | |
| Indemnity signed on lost Bankers Cheques | 1,000 | |
| Retrieval of Paid Cheques | 500 | |
| Unpaid Cheques | ||
| In-house Cheque – Insufficient Funds | 500 | |
| In-house Cheque – Other Reasons | 200 | |
| By Family Bank – Technical Reasons | 700 | |
| By Family Bank – Insufficient Funds/Refer to | 2,500 | |
| Drawer | ||
| By Family Bank – Effects Not Cleared | 2,500 | |
| By Other Banks | 500 | |
| VISA Debit Card | ||
| Card Issuance | 500 | |
| Card Replacement | 500 | |
| Cash Withdrawal at Family Bank ATMs | 30 | |
| Balance Enquiry at Family Bank ATMs | 10 | |
| Mini Statement at Family Bank ATMs | 10 | |
| Cash Deposit at Family Bank ATMs | Nil | |
| Point of Sale (POS) payment | Nil | |
| Cash Withdrawal from Pesa Point ATMs | 80 | |
| Cash Withdrawal from Kenswitch ATMs | 75 | |
| Cash Withdrawal from local Visa ATMs | 200 | |
| Cash Withdrawal from international Visa | 200 | |
| ATMs | ||
| Retrieval of Captured Card – Family Bank | Free | |
| ATMs | ||
| Retrieval of Captured Card – other bank | Free | |
| ATMs | ||
| Visa Credit Card – Classic | ||
| Joining Fee | Waived | |
| Annual Subscription | 3,000 | |
| Cash Advance Fee | 6.5%, min. Kes. 200 | |
| Interest Charged | Subject to CBRR | |
| Minimum amount payable on outstanding | 20% | |
| balance | ||
| Late payment Fee | 6%, min Kes. 200 | |
| Supplementary Card Annual Fee | 1,000 | |
| Card Replacement | 1,000 | |
| Visa Credit Card – Gold | ||
| Joining Fee | Waived | |
| Annual Subscription | 4,000 | |
| Cash Advance Fee | 6.5%, min. Kes. 200 | |
| Interest Charged | Subject to CBRR | |
| Minimum amount payable on outstanding | 20% | |
| balance | ||
| Late payment Fee | 6%, min Kes. 200 | |
| Supplementary Card Annual Fee | 1,000 | |
| Card Replacement | 1,000 | |
| Other Services | ||
| Bank Opinion Letters – per opinion | 1,500 | |
| Confirmation to Auditors (Audit Letters) | 500 | |
| Safety Deposit – Safe custody of | 600 | |
| Documents and Valuables (half-yearly) | ||
| Safety Deposit – Access charges (per visit) | 100 | |
| Retrieval of Old Records | 500 | |
| Commission on Treasury Bills purchased on | 1,000 | |
| behalf of Customer | ||
| Postal Money Order Collection/Deposits | 120 | |
| Postage – Local Mail | 100 | |
| Postage – Courier (Operator charges apply) | 2,500 |
| Minimum Operating Balance | 400 | |
| Minimum Interest Earning Balance | Kes. 10,000; USD | |
| 150 | ||
| 4 free withdrawals; | ||
| Withdrawal over-the-counter | Kes. 200 per extra | |
| withdrawal | ||
| Ledger Fees | Nil | |
| Corporate Tujenge Account | ||
| Opening Balance | 200 | |
| Minimum Operating Balance | 400 | |
| Minimum Interest Earning Balance | Kes. 50,000 | |
| 4 free withdrawals; | ||
| Withdrawal over-the-counter | Kes. 200 per extra | |
| withdrawal | ||
| Ledger Fees | Nil | |
| Group Account | ||
| Opening Balance | 2,000 | |
| Minimum Operating Balance | 2,000 | |
| Minimum Interest Earning Balance | Kes. 20,000 | |
| Ledger Fees | Nil | |
| Chama Account | ||
| Opening Balance | 2,000 | |
| Minimum Operating Balance | 2,000 | |
| Minimum Interest Earning Balance | Kes. 50,000 | |
| Ledger Fees | Nil | |
| Mdosi Junior Account | ||
| Opening Balance | 200 | |
| Minimum Operating Balance | 1,000 | |
| Minimum Interest Earning Balance | Kes. 5,000; USD 100 | |
| 3 free withdrawals; | ||
| Withdrawal over-the-counter | 200 per extra | |
| withdrawal | ||
| Ledger Fees | Nil | |
| Corporate Mdosi Junior Account | ||
| Opening Balance | 200 | |
| Minimum Operating Balance | 1,000 | |
| Minimum Interest Earning Balance | Kes. 50,000 | |
| 3 free withdrawals; | ||
| Withdrawal over-the-counter | 200 per extra | |
| withdrawal | ||
| Ledger Fees | Nil | |
| Save As You Earn (SAYE) Account | ||
| Opening Balance | 200 | |
| Minimum Operating Balance | 400 | |
| Minimum Interest Earning Balance | Kes. 10,000; USD | |
| 150 | ||
| 4 free withdrawals; | ||
| Withdrawal over-the-counter | Kes. 200 per extra | |
| withdrawal | ||
| Ledger Fees | Nil | |
| Scholar Account | ||
| Opening Balance | 200 | |
| Minimum Operating Balance | 200 | |
| Cash Withdrawal over-the-counter | 60 | |
| Ledger Fees | Nil | |
| Personal Current Account | ||
| Opening Balance | 2,000 | |
| Minimum Ledger Fees | 500 | |
| Business Current Account | ||
| Opening Balance | 5,000 | |
| Business Name Verification | 750 | |
| Drawing against Uncleared Effects over- | 3%, minimum | |
| the-counter | 1,000 | |
| Minimum Ledger Fees | 500 | |
| Foreign Currency Accounts | ||
| Minimum Account Opening Balance | USD 100 | |
| Cheque Book (50 leaves) | USD 10 | |
| Cheque Book (100 leaves) | USD 20 | |
| Account Statement | USD 2 | |
| Certified Account Statement | USD 5 | |
| Cash Handling | 0.25% amount | |
| above USD 500 | ||
| Stop Payment | USD 5 | |
| Unpaid Cheques (By Family Bank) | USD 20 | |
| Unpaid Cheques (By other local banks) | USD 20 | |
| Unpaid Cheques (By banks abroad) | USD 30 | |
| Ledger Fees | USD 5 | |
| Account Closure | USD 10 | |
| Fixed Deposit Account | ||
| Minimum Operating Balance | 30,000 |
| INTERNET BANKING | CHARGE (KES) |
| Set-up Fee | Free |
| Retail customers | |
| Kes. 1,500 p.a.; | |
| Access Fee | Corporate |
| customers Kes. | |
| 6,000 p.a | |
| Internal Transfer | 50 |
| Transaction Processing (EFT) | 100 |
| Utility Payments | 30 |
| RTGS | 500 |
| SWIFT Transfer | 1,500 |
| Additional Token (corporate customers) | 1,000 |
| PIN Regeneration | 100 |
| Bundled Current Accounts | ||||
| Features | Personal Current Accounts | Platinum Current Account | Business Current Accounts | |
| Kes. 2,000 Monthly, Kes. | ||||
| Subscription | Kes. 800 Monthly | 5,500 Quarterly or Kes. 20,000 | Kes. 1,500 Monthly | |
| Annually | ||||
| Minimum Opening Balance | Kes. 2,000 | Kes. 20,000 | Kes. 5,000 | |
| Minimum Operating Balance | Kes. 5,000 | Nil | Kes. 10,000 | |
| Cheque Book | One free per year | One free per year | One free per year | |
| Inward Clearing charges | Nil | Nil | Nil | |
| Cash Withdrawal Over-The-Counter | Nil | Nil | Nil | |
| VISA Debit Card | Free | Free | N/A | |
| VISA Credit Card | Free VISA Classic Card | Free VISA Gold Card | N/A | |
| Standing Order – Set up | Free | Free | Free | |
| Standing Orders – External | 4 free per month | 3 free per month | 5 free per month | |
| Standing Orders – Internal | Free | Free | Free | |
| Direct Debit | 2 free | Nil | Nil | |
| Bankers Cheque | One free per quarter | One free per month | One free per quarter | |
| Incoming salary transfer | Free | Free | N/A | |
| EFT – Incoming | Free | Free | Free | |
| EFT – Outgoing | As per tariff | Nil | As per tariff | |
| RTGS – Incoming | Nil | Nil | Nil | |
| RTGS – Outgoing | As per tariff | 3 free monthly | As per tariff | |
| Monthly Statement | One free upon request | Nil | One free upon request | |
| Waiver on annual fees and | Waiver on annual fees and all | |||
| all other transactions except | ||||
| Internet Banking | other transactions except RTGS | As per tariff | ||
| RTGS third party operator | ||||
| third party operator charges | ||||
| charges | ||||
| Mobile Banking | As per tariff | As per tariff | N/A | |
| SMS Alerts | Free | Free | Free | |
| Overdraft charges within the day | N/A | N/A | No charges if settled same | |
| day | ||||
| Family Bank Business Club | N/A | Eligible at no fee | Automatic eligibility. No fee | |
| Registration | ||||
Note: Standard tariff applies for transactions not included in the Bundled Current Accounts.
Credit Card issuance is subject to credit card terms and conditions; Credit Card use is subject to applicable charges and fees.
| Trade Finance | SME/Micro | Corporate | |
| Import Letters of Credit | |||
| Opening Commission | 0.75% per quarter or part thereof, Min Kes. | 0.5% per quarter or part thereof, Min Kes. | |
| 5,000 | 5,000 | ||
| Acceptance Commission | 0.5% per quarter or part thereof | 0.5% per quarter or part thereof | |
| Amendment – General | Kes. 2,000 plus SWIFT charges | Kes. 2,000 plus SWIFT charges | |
| Amendment – Increase in the LC | 0.75% per quarter or part thereof, Min Kes. | 0.5% per quarter or part thereof, Min 5,000 | |
| amount or Extension of LC validity | 5,000 | ||
| Retirement Commission | 0.25% flat, Min Kes. 5,000 | 0.25% flat, Min Kes. 5,000 | |
| SWIFT Charges | Kes. 3,000 for long message and Kes. 1,500 | Kes. 3,000 for long message and Kes. 1,500 | |
| for short message | for short message | ||
| Postage | Actual Courier charges plus Kes. 50 | Actual Courier charges plus Kes. 50 | |
| Extension of maturity of bill – LC | 0.5% per quarter or part thereof. | 0.5% per quarter or part thereof. | |
| LC discharged unutilized | Kes. 2,000 | Kes. 2,000 | |
| Export Letters of Credit | |||
| Advising Commission | Kes. 2,000 | Kes. 2,000 | |
| Documents Handling | 0.25% flat, Min Kes. 5,000 | 0.25% flat, Min Kes. 5,000 | |
| Confirmation Commission | 0.35% per quarter or part thereof | 0.35% per quarter or part thereof | |
| Extension Commission – Confirmed | 0.35% per quarter or part thereof, Min Kes. | 0.35% per quarter or part thereof, Min Kes. | |
| LC | 2,000 But subject to Individual Arrangement. | 2,000 But subject to Individual Arrangement. | |
| Extension Commission – | Kes. 2,000 | Kes. 2,000 | |
| Unconfirmed LC | |||
| Increase of Amount Confirmed LC | 0.35% per quarter or part thereof, Min Kes. | 0.35% per quarter or part thereof, Min Kes. | |
| 2,000 But subject to Individual Arrangement. | 2,000 But subject to Individual Arrangement. | ||
| Postage | Actual courier charges plus Kes. 500, Min Kes. | Actual courier charges plus Kes. 500, Min Kes. | |
| 4,000 | 4,000 | ||
| Acceptance Commission – | 0.35% per quarter or part thereof, Min Kes. | 0.35% per quarter or part thereof, Min Kes. | |
| Confirmed LC | 2,000 | 2,000 | |
| Acceptance Commission – | 0.25% per quarter or part thereof | 0.25% per quarter or part thereof | |
| Unconfirmed LC | |||
| Retirement commission | 0.25% Min Kes 2000 | 0.25% Min Kes. 2000 | |
| Import Documentary Collections | |||
| Documents Handling | Kes. 2,000 | Kes. 2,000 | |
| SWIFT | Kes. 2,000 | Kes. 2,000 | |
| Amendment | Kes. 2,000 | Kes. 2,000 | |
| Retirement commission | 0.25% per quarter or part thereof, Min Kes. | 0.25% per quarter or part thereof, Min Kes. | |
| 2,000 | 2,000 | ||
| Avalising of Bills | |||
| Avalising of Bills | 0.5% per quarter or part thereof | 0.5% per quarter or part thereof | |
| Bank Guarantee (Performance Bonds, Payment Bank Guarantees, Customs Bonds etc.) | |||
| Issuance Commission | 0.75% per quarter or part thereof, Min Kes. | 0.50% per quarter or part thereof, Min Kes. | |
| 5,000 | 5,000 | ||
| 0.75% per quarter for any additional quarter | 0.50% per quarter for any additional quarter | ||
| Amendment | from the one charged earlier and/or any | from the one charged earlier and/or any | |
| additional amount OR Kes 2,000 for general | additional amount OR Kes. 2,000 for general | ||
| amendment | amendment | ||
| Bid Bonds | |||
| Kes. 3,000 for amounts below Kes. 100,000; | Kes. 3,000 for amounts below Kes. 100,000; | ||
| Issuance commission | Kes. 5,000 for amounts between Kes. 101,000 | Kes. 5,000 for amounts between Kes. 101,000 | |
| to Kes.1 Million and 1% for amounts above | to Kes.1 Million and 1% for amounts above | ||
| Kes. 1 Million. | Kes. 1 Million. | ||
| Amendment | 1% flat for any additional amount OR Kes. | 1% flat for any additional amount OR Kes. | |
| 2,000 for general amendment | 2,000 for general amendment | ||
| Opinion/Reference Letters | |||
| Processing Fee | Kes. 1,500 | Kes. 1,500 | |
Please note that all our charges are subject to 10% Excise Duty.
| WhatsApp: +254 701 325 325 | +254 703 095 445/ (020) 3252 445 | |
| customerservice@familybank.co.ke | www.facebook.com/familybankkenya | |
| www.familybank.co.ke | www.twitter.com/familybankkenya | |
Family Bank Limited is regulated by the Central Bank of Kenya.
