South African Airways Offices and contacts

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Below are the contact details for South African Airways offices:

South Africa

Global Customer Experience Centre

Email Address: ReservationsJNB@flysaa.com

Or give us a call:

Tel : +27 11 978 1111

Office Hours : Daily, 06h00 to 22h00 (SAST)

Open weekends and on public holidays

Customer Services

Twitter: @flysaa_care

The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.

 Mon – Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)

Email Address: SAAcustomerservice@flysaa.com

Office Hours: Weekdays, 08h00 – 16h30 (SAST)

Closed weekends and South African Public Holidays

Voyager

Email Address :Voyager@flysaa.com

Or give us a call:

Tel: +27 11 978 1234

Office Hours: Daily, 07h00 to 21h00 (SAST)

Refunds

Email Address: onlinerefunds@flysaa.com

Office Hours: Weekdays, 08h00 – 16h30 (SAST)

Baggage Service

(Lost/damaged)

Email Address : Baggageservices@flysaa.com

Or give us a call:

Tel: +27 11 978 2888

Office Hours: Daily, 08h00 to 16h30 (SAST)

Cargo

Email Address: SAACargoReservations@flysaa.com

Or give us a call:

Cargo Reservations and Customer Care

Tel: +27 11 978 3366 or +27 11 978 1119

Office Hours: Weekdays, 08h00 to 17h00 (SAST)

Saturdays, Sundays and Public Holidays: 08h00 to 13h00  Call +27 83 419 8672

Website Queries

Email Support: webhelp@flysaa.com

Rest of Africa

Accra
Reservations
Ist  Floor Nester Square, Airport City – Accra Ghana
Joyceashigbey@flysaa.com
233 302 783676-8  & 233 244 344 583
08h30  – 17h30 ( Mon – Fri )
Customer Service
00233 244 344 583
fb.com/flysaaGhana   , @flysaaghana
Voyager
233 244 344 583 / 233 302 783676 – 8
Joyceashigbey@flysaa.com
Refunds
233 244 344 583 / 233 302 783676 -8
Joyceashigbey@flysaa.com
Baggage Services
233 593 823 774
ACC.LOFO@Swissport.com
Office # T013 , Terminal 3 Kotoka Int. Airport, Accra
00233 244 344 582 
17h00 – 23h00 ( Tues / Thurs & Saturday )
Cargo
233 302 763076  , 233 544 311 505
francis@airghana.com  ; peter@airghana.com
Saturdays: Closed on public holidays
Airport Sales and Ticketing Desk 
+233 501 482 836 
Blantyre
Reservations
Amaryllis Hotel,2 Laws Road,Blantyre,Malawi
sales@smarttravelmalawi.com
002651820629/’002651820991
0800 – 1700
Customer Service
00 265 1 820 629/’00265999493130
Instagram: Smarttravelmalawi
sales@smarttravelmalawi.com
Voyager
00265 1 820 629
sales@smarttravelmalawi.com
Refunds
00 265 1 820 629
sales@smarttravelmalawi.com
Baggage Services
00265 1 820629
sales@smarttravelmalawi.com
Chileka Airport,Blantyre,Malawi
00265999493130
0800 – 1700

Egypt

Emeco Travel , 2 Talaat Harb street , Tahrir Sq. Downtown, Cairo Egypt 
Raniasadek@flysaa.com
20 225 795 008
09H00- 16H00
Raniasadek@flysaa.com / maimonier@flysaa.com
20225795008 /  201 006 011 166
Raniasadek@flysaa.com / maimonier@flysaa.com
20225795008 /  201 006 011 166
Raniasadek@flysaa.com / maimonier@flysaa.com
  Harare 
Reservations 
7 Falmouth Rd, Alexandra Park, Harare 
NoreenChisora@flysaa.com 
2 638 677 702 702 
0800-1630 
Customer Service 
0027 (0)11 978 2888 I14 
Facebook: 
SAACustomerService@flysaa.com  
Voyager 
2 638 677 702 702 
TendaiLioga@flysaa.com 
Refunds 
2 638 677 702 702 
HRERefunds@flysaa.com 
Baggage Services 
263 242 575 561 
baggage@nhszim.co.zw 
Robert Gabriel Mugabe International Airport , Harare 
2 638 677 702 702 
1000-1400 
Cargo 
263 773 370 843 
internationalcargosolutionszw@yahoo.com 
0800-1800 
Kinshasa
Reservations
25 Av de l’Equateur, Immeuble MK TOWER, 1st Floor /Kinshasa-Gombe
00243 853800895
Monday-Friday  (08h30/16h30)
Customer Service
00243 850191945
https://www.facebook.com/SouthAfricanAirwaysRDC
CedrickIzemengia@flysaa.com
Refunds
00243 850191345
NdzeGhansibe@flysaa.com
Baggage Services
00243 900157654/00243 896196796
N’Djili International Aeoport 
00243 907630191
Wed/Fri/Sun (19h00 /00h00)
Cargo
00243 818124356
Wed/Fri/Sun (19h00 /00h00)
Lagos
Reservations
63, Adekunle Fajuyi Street Ikeja GRA, Lagos, Nigeria
Reservationslagos@flysaa.com
234 1 2702681-5, 2700712 and 09084999274
8:30am – 4:30pm
Customer Service
234 1 2702681-5, 2700712 and 09084999274
Reservationslagos@flysaa.com
Voyager
234 1 2702681-5, 2700712 and 09084999274
Reservationslagos@flysaa.com
Refunds
234 1 2702681-5, 2700712 and 09084999274
Reservationslagos@flysaa.com
Baggage Services
234 1 2711379 and 234 1 4482325
MURTALA MUHAMMED AIRPORT IKEJA, NIGERIA
234 1 4482325 and 234 2711379
2:30pm – 10:30pm
Cargo
234 8067312441 and 234 8028389052
sulymanakinwande@flysaa.com
8am  – 5pm
Lilongwe
Reservations
Plot No 13/9 Golden Peacock Hotel, City Centre,Lilongwe,Malawi
sales@smarttravelmalawi.com
265 1 770307/ 1 772 242
0800 – 1700
Customer Service
00265 1 772 242/’00265999493130
Instagram: Smarttravelmalawi
sales@smarttravelmalawi.com
Voyager
00265 1 772 242
sales@smarttravelmalawi.com
Refunds
00265 1 772 242
sales@smarttravelmalawi.com
Baggage Services
00265 1 772 242
sales@smarttravelmalawi.com
Kamuzu International Airport,Lilongwe,Malawi
00265 1 700610/’00265999493130
0800 – 1700
Lusaka
Reservations
plot744 church Hill Road ,southern sun ridgeway hotel Lusaka 
LUNReservations@flysaa.com
+260211254369 0773 029100 
08:30 – 16:30 Mon-Fri 09:00 – 11h30 Sat Closed on Sundays and Public Holidays
Customer Service
+26 0211 271031 0977 777224 
Refunds
LUNReservations@flysaa.com
Baggage Services
First Floor KKIA Terminal Two Lusaka
+260950708004 (24 hours)
09:00-14:00 Daily
Cargo
+260955777200
Mauritius
Reservations
 The Gardens, Bagatelle Office Park,Moka
Mrutosa@flysaa.com
230-2026737/2026787/2026777
Monday to Friday, 08.30-17.00 /Saturday 08.30 to Noon
Customer Service
+27 (0)11 978 2888 
Facebook: Flysaa Mauritius
SAACustomerService@flysaa.com 
Voyager
+27 11- 978 1234 Call Centre
Voyagerservicerecovery@flysaa.com
Refunds
2711-9781786
Onlinerefunds@flysaa.com
Baggage Services
230- 6035905
baggageservice@ground2air.mu
Sir Seewoosagur Ramgoolam International Apt Plaine Magnien
230 – 6035903   or Duty Manager Cell 54217163
07.00-19h00
Cargo
230-6035909/10/11
Cargo.import@ground2air.mu /Cargo.export@ground2air.mu
Monday to Saturday 08.30-16.30
Maputo
Reservations 107, Maguiguana Avenue – Maputo Edna.Sale@Zayavt.co.mz 00258 21601000/03 Mon-Fri: 08H00 -16H00 Customer Service 00258 87 0000 640 Valdemiro.Maundze@Zayavt.co.mz Voyager 00258 21601000/03 Valdemiro.Maundze@Zayavt.co.mz Refunds 00258 21601000/08 faheema.sulemane@zayavt.co.mz Baggage Services Mozambique International Airport 00258 21081636 Mon-Fri: 08H00 -16H00

Windhoek

Reservations offices
Levinson Arcade 1st Floor
222 Independence Ave
Windhoek
Namibia
 
Booking Contact Details
Tel: +264-8334-30200
Website: www.flysaa.com
SAANamibiasales@flysaa.com
 
Operating Hours
Monday to Friday 08:00 -16:30
Saturday from 09:00 -13:00
 
Airport Office
Operating Hours : 09h00 -18h30
Tel: +264 833430211
       +264 833430212
For Emergency: +264 811246697
Customer Service
Tel: +2711-978-2888
Facebook
Voyager
Tell: +2711-978-1234
Email: voyagerservicerecovery@flysaa.com
 
Baggage Service 
WDH.LPO@menziesaviation.com
+264 62 540 678 (Option 1)
Supervisor @Audrey Martin +264 85 777 7044
WDH.Exports@menziesaviation.com
WDH.Imports@menziesaviation.com
+264 62 540 678 (Option 2)
Supervisor @Jacob Hitula +264 85  770 7575
Cargo Services 
WDH.Exports@menziesaviation.com
WDH.Imports@menziesaviation.com
+264 62 540 678 (Option 2)
Supervisor @Jacob Hitula +264 85  770 7575

Middle East Expanded Content

United Arab Emirates

Dubai Reservations and Ticketing (City Office)

Tel: +971 (0)4/ 3970 766

Airport Operation Emergency Number  +971 (0)50 6578923

Opening hours: Mon – Sat 09:00 – 18:00. Closed on public holidays and Sunday.

Please note there is no Reservation system access at the airport

Abu Dhabi Reservations and Ticketing

Tel: +971 (0)2/ 6780 038

Opening hours: Mon – Sat 09:00 – 18:00. Closed on public holidays and Sunday

Europe

Reservations:

Tel:     +49 699 579 9988

calls charged at local rate

Group Reservations:

Email:    Groupsales@flysaa.com

Refunds:

Email:   OnlineRefunds@flysaa.com

Voyager:

Email:    voyagerservicerecovery@flysaa.com

Customer Care:

Email:   saacustomerservice@flysaa.com

GSA: Discover the World Marketing

 Email: flysaa@discover-fra.com

Rest of the World

Argentina

General Enquiries

E-mail SAABrazil@flysaa.com

Australia

General Enquiries

Australia: +61 02 9286 8960 Mon – Fri 09:00 – 17:00 Eastern Standard Time 

SAAAustralia@flysaa.com

Administration office address:

South African Airways, Level 3, 189 Kent Street, Sydney NSW 2000 Australia

Brazil

Ticket Office

R. Estrela do Oeste, 124 – Room Ae25

Zip Code 07140-030 – Guarulhos/SP

Operating Hours:

Monday to Friday from 9:00am to 6:00pm (except holidays)

Customer Service

Telephone:                  

+55 11 3174 1500

+55 11 94558 3180 (whatsapp somente texto)

Operating Hours:       

Monday to Friday from 9:00 AM to 6:00 PM (except holidays)

Email:                          SAABrazil@flysaa.com

Toll-free Customer Service

0800 595 0700

Dedicated Customer Service Channel for Hearing and Speech Impaired (DEAF)

Telephone:                  +55 11 5194-1776

Operating Hours:       

Monday to Friday from 9:00am to 6:00pm (except holidays)

Guarulhos Airport

Location: Terminal 3 – Counter G

Check-in operation:   

Monday, Tuesday, Thursday, and Saturday from 2:00 PM to 5:00 PM

Baggage Services

Telephone:                  +55 11 91921-2118

Operating Hours:       

Monday, Tuesday, Thursday, and Saturday

from 2:00 PM to 4:00 PM and from 6:00 PM to 8:00 PM

email:                          cop.proair@protege.com.br

                                     SAABaggageServices@protege.com.br

India

General Enquiries:

  India Sales Manager (Mumbai) 
Contact Person: Johnson Samuel
Email: JohnsonSamuel@flysaa.com;
Opening hours: Mon – Fri 09:30 – 17:30. Closed on declared public holidays and weekends.  Administration office address:
South African Airways c/o InterGlobe Air Transport Limited, C&B Square ,  Unit No. 402, 4th Floor, Sangam Complex, CTS No. 95 A, 127 Andheri Kurla Road, Village Chakala, Andheri (East), Mumbai 400 059.
 
Sales office (Bangalore) 
Contact person: Percy Soans 
Email: renauld.soans@interGlobe.com 
 
Sales office (Hyderabad) 
Contact person: Imran Mohammed 
Email: imran.mohammed@interglobe.com 
 
Sales office (Chennai) 
Contact person: Rajesh Pandian
Email: rajesh.pandian@interglobe.com

Mexico

Please contact our office in The United States

New Zealand

Reservations:

Tel: +64 9 977 2237

NZReservations@flysaa.com

Administration office address:

Level 12 / 19 Victoria Street West

Tamaki Makaurau Auckland

New Zealand 1010

South Korea

Han Young Air Agencies Ltd

Tel: 82 2775 4697

Fax: 82 2778 6128

Opening hours: Mon – Fri 09:00 – 18:00. Closed on Saturday, Sunday and public holidays.

16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700

United States of America and Canada

Reservations:

Tel:     1-870-617-8342  United States

            calls charged at local rate

Tel:     1-902-612-2438  Canada

            calls charged at local rate

Group Reservations:

Email:    Groupsales@flysaa.com

Refunds:

Email:   OnlineRefunds@flysaa.com

Voyager:

Email:    voyagerservicerecovery@flysaa.com

Customer Care:

Email:  saacustomerservice@flysaa.com

General Sales Agent:

Canada

Discover the World Marketing

Administration Office address:

2425 Matheson Blvd E, Unit 800

Mississauga, ON L4W 5K4

Tel: 1 905 361 0844 or 1 (800) 648 7014

Email: SAACanada@discovertheworld.ca

United States

Discover the World Marketing

Administration Office address:

7014 East Camelback Road

Suite 1452

Scottsdale, Arizona 85251

USA

Tel: 1 480 443 5250

Email: SAA@us-sales.com  

United Kingdom and Ireland

Reservations: 

+44 122 401 5059 

calls charged at local rate 

Group Reservations: 

Email:    Groupsales@flysaa.com 

Refunds: 

Email:   OnlineRefunds@flysaa.com 

Voyager: 

Email:    voyagerservicerecovery@flysaa.com 

Customer Care: 

Email:   saacustomerservice@flysaa.com 

General Sales Agent: Discover the World Marketing 

Administration office address 

Discover Momentum International LLC, Office 1.04, 25 Wilton Road, Victoria, London  SW1V 1LW

 Global Contact Centre Numbers

Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday 

South Africa and Africa

+27 11 978 1111

United States

+1 870 617 8342

calls charged at local rate

Canada

+1 902 612 2438

calls charged at local rate

United Kingdom

+44 122 401 5059

calls charged at local rate

Scandinavia

+45 787 138 84

calls charged at local rate

Germany

+49 699 579 9988

calls charged at local rate

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