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Below we provide all the details you wish to know about Nairobi Water and Sewerage Company. They include Paybill Number, Customer Care contacts, how to apply for water connections and many more.
Regional Personnel in Charge
Region zones
The Regional Offices are located at Enterprise Plaza 3rd floor, Addis Ababa Rd Off Enterprise Rd
The Regional Offices are located in Kayole, along Spine Rd
Regionals Zones
The Regional Offices are located off Murang’a Road, in Pangani at Showbe Plaza
The Regional Offices are located off Juja Rd Eastleigh section 3
The offices are located off Joseph Kang’ethe Rd, Kinoo Rd in Woodley Estate
The offices are located in off Waiyaki Way, along Chiromo lane
Location: 2nd floor, National Water Plaza Dunga Rd Industrial Area
Hotline 1 – (254)705134621
Hotline 2 – (254)769305576
Email: info@nairobiwater.co.ke
Zone 1
Maendeleo Community School, Mukuru Kwa Reuben Chiefs Camp, Gatoto Primary School, Our Lady Of Nazareth Mukuru Kwa Njenga., St Elizabeth, Lungalunga Health Centre, Viwandani Chiefs Camp, Mukuru Kwa Reuben Police Post, Kwa Njenga Alhuda Mosque, Star of Hope, Mukuru Nyayo, Mukuru Kaiyaba Primary School, Kaloleni Primary School
Zone 2
Korogocho Chiefs Camp, Mathare DCC Office, Kosovo Chiefs Camp, Mathare North Chiefs Camp, Kiboro Primary School, Kahawa Soweto Health Centre, Matopeni Police Post, Matopeni Chiefs Chiefs Camp, Kitui Village, Mji Wa Huruma
Zone 3
Kibera Lainisaba Chiefs Camp, Kibera Silanga Community Grounds, Raila Educational Centre, Kibera DCC, Ng’ando New Estate, Southlands, Dagoretti Muslim Primary School, Riruta Mosque Madarasa, Kibera Law Courts, Silanga Pcea, Gitiba Primary School Dagoreti, Kiandaa 42 Kibra, Kibera Soweto Chiefs Camp, Bangladesh
Working hours:Daily : 7.30 a.m. – 9.30 p.m.
Nairobi Water and Sewerage Company Mpesa Paybill Number is 444400
To pay for your bill, follow these steps:
A customer fills in an online application through the company’s portal. You will be asked to upload several documents: copies of an ID / Passport, Pin certificate/Certificate of Incorporation, Copy of Lease Agreement /Tenancy Agreement/ Title Deed/Rates Demand Note from Nairobi City County. Visit the company’s website and get instructions on how to apply for the water connection.
Other documents required:
It takes 14 days for a new consumer to be connected. You can also track your application on the portal. For any queries on this process, call the company on 0700 384 983/980.
Dial *888# and select option 3 – Pay bill
Dial *888# Select 98 – (more) – Select Option 7 (Edit Account) – Select Option 3 – Unsubscribe
Email the company on nwcreceipts@nairobiwater.co.ke and attach proof of payment or you can visit CBD office, Cameo Building located along Kenyatta Avenue with a copy of the payment receipt, Agency statement (mobile money/bank statement). Call Tel. No 0700384983 or 0700 384980 for further queries.
Email the company on nwcreceipts@nairobiwater.co.ke and attach proof of payment or you can visit our CBD office, Cameo Building located along Kenyatta Avenue with a copy of the payment receipt, Agency statement (mobile money/bank statement). Call us on Tel. No 0700384983 or 0700 384980 for further queries.
Report the stolen meter at the nearest Police station and obtain an Abstract. Present this abstract to the Regional Office serving your area. You will be required to pay a fee of Kes. 5,600 for a new meter. A new meter will be installed within 7 days.
1.2 Sewerage Tariff Structure for the period 2022/2023 to 2024/2025.(a) Consumers with a Water Connection.
(b) Consumers without a Water Connection.Sewerage consumers without a water connection shall be charged as follows:
Note: All disconnected accounts (water only, sewer only and water + sewer shall be charged based on the average of the last three months’ charges before the disconnection.1.3 Indexation of the Approved Tariff The utility’s approved tariffs for water and sewerage shall be eligible for annual indexation, as per the regulations of the Water Services Regulatory Board (WASREB). The inflation adjustment shall come into effect every July of the tariff period commencing July 2024.1.4 Miscellaneous ChargesThese shall be as follows:*Customers with only sewer connection to be charged a deposit equivalent to water connection
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