Below is a list of accounts to open at Postbank Kenya, branches and contacts:

Postbank Branches and Contacts

Head Office

Get in Touch

• Switchboard +254 020 2229551-6
• Help Desk +254 020 2803333/341/350/248
• Mobile:+254716918999,+254734856353
• SMS:20489
• Enquiries: info@postbank.co.ke

Address

• Kenya Post Office Savings Bank.
  Postbank House, 16 Banda Street,
  P.O Box 30311-00100, Nairobi.

Working Hours

• Mon-Fri 8:30AM – 4:00PM
• Sat 8:30AM – 12:30PM

No.	Branch	Location
1	Head Office	Postbank House, 16th Banda Street, City Centre, Nairobi
2	Nakuru Branch	Postbank House, Kenyatta Avenue, Nakuru
3	Eldoret Branch	Postbank House, Eldoret – Jua Kali Road
4	Kapsabet Branch	Koita, Kapsabet
5	Nyahururu Branch	Hekima House, Nyahururu
6	Kitale Branch	Gian Singh Biashal House, Kitale
7	Narok Branch	Narok – Nairobi Road, Rorati Building
8	Lodwar Branch	Lodwar Town
9	Eldama Ravine Branch	Robin Plaza
10	Maralal Branch	Maison Building
11	Iten Branch	Opp. Iten Primary, Iten–Eldoret highway
12	Kapenguria Branch	Mienyon Centre
13	Gilgil Branch	Disney Computers House, Gilgil
14	Molo Branch	Maziwa House, Molo
15	Kabarnet Branch	Mwalimu Plaza, Kabarnet
16	Githurai Branch	Winma Plaza, Githurai
17	Kariobangi Branch	Along Outering Road, Nairobi
18	Eastleigh Branch	2nd Avenue Eastleigh, Nairobi
19	Thika Branch	Nduriri House, Thika
20	Ruiru Branch	Finance House, Ruiru
21	Mwingi Branch	Garissa Road, Mwingi
22	Matuu Branch	Yatta House
23	Kangundo Branch	Kangundo Town
24	Nacico Plaza Branch	Nacico Plaza, Nairobi
25	Afya Centre Branch	Tom Mboya Street, Nairobi
26	Kawangware Branch	Monica House, Naivasha Road, Nairobi
27	Kitui Branch	Hospital Road, Kitui
28	Machakos Branch	Stone Kathuli, Machakos
29	Karuri Branch	Spikes House, Karuri
30	Kibwezi Branch	Mbinda Building, Kibwezi
31	Limuru Branch	Ushirika Center, Limuru
32	Kikuyu Branch	Sisters Building, Kikuyu
33	Uthiru Branch	Nairobi-Naivasha Road, Uthiru
34	Kajiado Branch	Opp. Municipal Market, Kajiado Town
35	Mlolongo Branch	Ndile House, Mlolongo
36	Ngara Branch	Pioneer House, Ngara Road, Ngara
37	Kitengela Branch	Kitengela Plaza, Namanga Road, Kitengela
38	Westlands Branch	Soin Arcade, Westlands
39	Ngong Hills Branch	Opposite Kiserian Stage, Ngong Hills
40	Emali Branch	Along Nairobi-Mombasa Highway, Emali
41	Kiambu Branch	St James Cathedral, Kiambu
42	Ongata Rongai Branch	Kins Arcade, Ongata Rongai
43	Viwandani Branch	Viwandani Post Office, Likoni Road, Nairobi
44	Karatina Branch	Linda Plaza, Ground Floor, Along Kibaki Rd, Karatina
45	Embu Branch	Waumini House, Ngara Road, Embu
46	Nanyuki Branch	Kiangina Distributors Building, Nanyuki
47	Chuka Branch	Rhea Plaza, Chuka
48	Kerugoya Branch	Kibetu Plaza Building, Kerugoya
49	Maua Branch	Maua Town
50	Wanguru Mwea	Jasper Plaza, Wanguru
51	Isiolo Branch	Mashalla House, Isiolo Town
52	Marsabit Branch	Silvia Inn, near JJ Centre
53	Nyeri Branch	Kangaru Corner House, Nyeri Town
54	Kericho Branch	Posta Plaza, Kericho
55	Bomet Branch	Main Street, Bomet Town
56	Kisumu Branch	Tivoli Center, Kenyatta Street, Kisumu
57	Kisii Branch	Onchoke House, Hospital Road, Kisii
58	Busia Branch	Amukura House, Busia Town
59	Mumias Branch	Mumias Town
60	Nandi Hills Branch	Market Street, Nandi Town
61	Suna Migori Branch	Cool Plaza, Migori
62	Homabay Branch	Luore Plaza, Homabay Town
63	Sare Awendo Branch	Gango House, Awendo
64	Nyamira Branch	Nyamira Branch, Kisii–Nyamira Highway
65	Oyugis Branch	Kisii–Kisumu Road, Oyugis Town
66	Mbita Branch	Mbita House, Tema Nyang House
67	Bondo Branch	Kisumu-Usenge Road, Next to Total Petrol Station
68	Luanda Branch	Equator Building, Luanda
69	Kehancha Branch	Mali Complex, Kehancha
70	Siaya Branch	Siaya Centre, Siaya
71	Kakamega Branch	Kakamoni House, Kakamega
72	Keroka Branch	Neighbours House, Opp. Keroka police Station
73	Webuye Branch	Jakatha House, Webuye
74	Bungoma Branch	Beadon House, Moi Avenue, Bungoma
75	Mtwapa Branch	Mombasa – Malindi Road, Mtwapa
76	Ukunda Branch	Siku Njema Plaza, Ukunda
77	Kisauni Branch	Burhanyia Bohra Building, Kisauni
78	Kilifi Branch	Kilifi Shopping Arcade, Kilifi
79	Watamu Branch	Watamu Richland Junction, Jacaranda Bay Resort/Beach Hotel
80	Changamwe Branch	Chaani Post Office Building, Changamwe
81	Mombasa Regional Office & Branch	Postbank House, Moi Avenue, Mombasa
82	Mariakani Branch	Shariif Building, Mariakani
83	Savani Branch	Savani House, Meru Road, Mombasa
84	Likoni Branch	Umoja Arcade, Off Likoni – Ukunda Road, Mombasa
85	Taveta Branch	Taveta Guest House, Taveta
86	Voi Branch	Sagalla Investment Building, Voi
87	Malindi Branch	Malindi Business Complex, Malindi

Postbank Kenya Accounts, Features and costs

M-Chama Groups Savings A/c

Benefits

• M-Chama ensures security of funds to members of a group; money safely in a bank account.
• Ensures transparency in managing group funds; SMS notifications are sent designated members linked to the group account for tracking to reinforce accountability of their group officials.
• Easy, secure and convenient access to group funds 24/7 using their mobile phones.
• Provides choice/options for transactions; group members are able to deposit and withdraw at any Postbank branch, Mashinani agent and  M-Pesa outlets.
• Various payment functionalities are available; namely:
  • Savings & Membership fee contribution
  • Loans disbursement & repayment
  • Social welfare funds collection & share out among others.
• Flexible opening & operating balance.
• Personalized card issued to group officials is exclusively operated over the counter.
• Unlimited withdrawals; members can perform as many withdrawals as supported by the available account balance using all the bank channels except the ATM.
• Deposits are unlimited and performed at no extra cost; through Postbank branches, Postbank Mashinani & M-Pesa agents.

Transactional Charges

Subscription to M-Chama service is free. However, respective money transfer charges apply on transactions conducted on the subscribers’ platform. The following charges apply:

• Depositing is free however, M-pesa charges apply for those who use paybill number 200999.
• Withdrawal across the counter is Kshs.70.
• Internal cash transfers from a group account to a personal account within Postbank is free of charge.
• Mobile phone withdrawal through USSD attracts a minimum fee of Kshs.59 depending on the amount.
• USSD gateway access fee is Kshs.2 (chargeable on airtime)
• Personalized Card fee (Optional) is issued at a fee – Kshs.400/=

Requirements

• Group Constitution/by-laws.
• Registered groups: group valid certificate of registration
• Unregistered groups: a letter of introduction from the caretaker NGO.
• Group resolutions/minutes captioning agreement to open an account at Postbank.
• Valid IDs (originals + copies) of designated group officials.
• List of group members profiled by: Name, ID number, mobile number (if applicable) and signature or thumb mark of the applicant.

Bidii Savings Account

This is a savings bank account allowing customers more flexibility in account transactions. It also offers flexible options for running various types of accounts; namely:

• Personal account; for an individual.
• Joint account; for 2 or 3 people.
• Trust account; for a child below 18 years of age under care of a Public Trustee, a company or a legally constituted body.

Benefits

• Affordable opening balance.
• One – off Visa debit card processing fee of Kshs. 600/=.
• Minimum operating balance of Kshs. 200/=
• No maintenance/ledger fee.
• Free annual statement.
• Attractive tax free interest; graduated on account balances.

• Tax free interest.
• Paperless banking thus no queues.
• Allows you 24 hour access to your funds at any Postbank/ Kenswitch & all VISA branded ATMs.
• Services available in any Postbank branch and Mashinani agents’ outlets countrywide.

Requirements

• Original and copy of ID (national ID/valid passport).
• Minimum opening balance of Kshs.800/=.

Save As You Earn Account

Benefits

• No ledger/maintenance fee.
• Tax free interest.
• Several contract periods to choose from.
• Flexibility to operate more than one contract simultaneously.
• Rolling over of mature contracts.
• Easy monthly payments.
• Available to employed and self-employed individuals.
• Allows for premature payments for emergencies.

Types of accounts

• Personal account; for an individual.
• Joint account; for 2 or 3 people.
• Group account; for 4 or more people.
• Trust account; for a company or legally constituted body.
• Children account; for a child below 18 years of age.

Mode of Contribution

• Employed/salaried customers: check-off system or standing order.
• Self-employed customers: Cash/Cheque deposit at any branch.
• Both employed and self-employed can deposit into SAYE account via M-pesa using Postbank Pay bill No. 200999.

Requirements

• Original and copy of national ID or passport.
• Duly completed SAYE application form.
• Minimum monthly contribution of 500/=

Step Account

he Postbank step account is designed specifically for the youth and students between 18-28 years. It is a Smart, Trendy, Electronic and Portable account designed specifically for the youth.

Benefits

• Affordable account opening balance.
• Helps the student keep abreast with savings information.
• Encourages the youths to embrace financial budgeting and control of unnecessary expenditure.

Requirements

• Original and copy of national ID/valid passport.
• Low opening balance of Kshs.200.

New Customers Self-Registration To Patacash

Registration

1. Dial *498#. (SAFARICOM LINE ONLY)
2. Read terms to register. Terms and conditions are accessible at www.postbank.co.ke if acceptable, proceed to dial again *498#
3. Select option 2, Register.
4. Option 2 will prompt you to provide: a) ID Number OR Birth certificate number
   b) Date of Birth.
   c) Account Number.
5. System generates an OTP (one-time password)
6. Dial *498#.
7. Use the OTP to access system.
8. The system will prompt you to input new PIN. (four digits)
9. Set Security (Select Yes to set questions)
   a) The system will ask you to set your security.
   b) The system will display 5 questions
   c) Kindly answer three of the 5 security questions.
10. Once you input the new PIN, you will be requested to input the new Pin again.
11. System will confirm successful registration and prompt you to dial *498# again to proceed to transact.

Login

1. Dial *498#
2. Enter your PIN number
3. If the PIN is correct, the main page should be displayed as follows

Postbank Mobile Banking USSD

1. Account Enquires
2. Bank Transfers
3. Mobile Money Transfer
4. Buy Airtime
5. Bill Payments
6. Settings

Balance Enquiries

1. Dial the USSD and login
2. Select Account Enquiries and Send
3. Select Balance Enquiry and send
4. Select Account your account and send
5. Select Confirm for the balance request and send
6. Your balance will display and SMS of the same will be send to you

Withdrawal from your Postbank Account to M-PESA own number

1. Dial the USSD and login
2. Select Money Transfer from the menu and send
3. Select send to Mpesa and send
4. Select the account to transfer from and send
5. Select My Number and send
6. Enter the amount to transfer and send
7. Select Confirm to transfer amount and send

Withdrawal from your Postbank Account to M-PESA another number

1. Dial the USSD and login
2. Select Money Transfer from the menu and send
3. Select send to Mpesa and send
4. Select the account to transfer from and send
5. Select other Number and send
6. Enter Mpesa Phone number and send
7. Enter the amount to transfer and send
8. Select Confirm to transfer amount and send

Depositing to your Account from M-PESA

1. Dial the USSD and login
2. Select Money Transfer from the menu and send
3. Select Deposit from Mpesa and send
4. Select the account to deposit to and send
5. Select enter amount and send
6. Select Confirm to amount to deposit and send
7. Mpesa will login screen will pop up
8. Enter your Mpesa pin and send
9. SMS will select Confirm to transfer amount and send

Akiba Account

A purely savings account and is open to Kenyans aged 18 years and above. Exclusively operated over the counter (No ATM Card) – instead account holders are issued with account details card.

Benefits

• Free withdrawal per month.
• Affordable opening balance.
• Attractive tax free interest.
• No monthly charges.
• Fast service; no queues.
• Financial discipline – no ATM card; one free withdrawal per month – Kshs.500 charged for subsequent withdrawal transactions done before lapse of 30 days.
• Access to funds in 98 branches countrywide, which is regulated.

Requirements

• Original and copy of National ID or passport.
• Opening balance Kshs.500.
• Operating balance Kshs.5, 000.

Akiba Pension Account

Benefits

• No opening and operating balance.
• No maintenance/ledger fees.
• Free Postbank Visa Debit Card (applies to the initial card only).
• Easy and convenient to operate anywhere in Kenya.

Requirements

• Original and copy of national ID/valid passport.
• Evidence of being a retiree/letter from former employer.

Waridi (Ladies) Account

This is a Ladies only account (18 years and above)

Benefits

• Account applicants qualify for an instant Postbank Visa Debit Card.
• Enjoy tax free preferential interest rates.
• Affordable operating balance of Kshs.100/=.
• One -off debit card processing fee – Kshs.400/=.
• Discounted transactional fees.
• A preferential account opening balance of Kshs. 500
• 1 Free bankers’ cheque in a year.
• One free bank statement per year.
• No ledger/maintenance fees.
• 24 hour Access to your funds at any Postbank, Kenswitch and PesaPoint ATMs countrywide.
• Qualification for Postbank Jijenge Loans after 6 months of operation (Terms & Conditions apply*).
• Unlimited transactions at any Postbank branch and Mashinani outlets countrywide.
• Optional subscription to mobile and internet banking services.

Requirements

• Minimum opening balance of Kshs. 500.
• Original / copy of National ID or valid passport

Smata Account

This is an account specially tailor made for 0-18 year olds. Between 0-11 years, the account is operated by the parent/guardian on behalf of the minor.  For youth between 12-18 years, the savers can operate the account with minimal supervision and own an ATM card in their name.

Benefits

• Affordable account opening balance
• Helps the students to keep abreast with saving information
• Encourages the youths to embrace financial budgeting and control of unnecessary expenditure.

Requirements for Trusted Adult (Parent or Guardian)

• Identification Document (National ID/ Passport, Aliens ID, Military ID or SPLA ID)
• Passport size photo
• Completed and signed application form
• Opening amount

Requirements for Account Holder

• Passport size photo
• Birth certificate/ Birth Notification card/ Immunization Card/ Baptism Card/ school ID/school leaving certificate/ letter from local administration.
• Completed and signed application form

New Customers Self-Registration To Patacash

Registration

1. Dial *498#. (SAFARICOM LINE ONLY)
2. Read terms to register. Terms and conditions are accessible at www.postbank.co.ke if acceptable, proceed to dial again *498#
3. Select option 2, Register.
4. Option 2 will prompt you to provide: a) ID Number OR Birth certificate number
   b) Date of Birth.
   c) Account Number.
5. System generates an OTP (one-time password)
6. Dial *498#.
7. Use the OTP to access system.
8. The system will prompt you to input new PIN. (four digits)
9. Set Security (Select Yes to set questions)
   a) The system will ask you to set your security.
   b) The system will display 5 questions
   c) Kindly answer three of the 5 security questions.
10. Once you input the new PIN, you will be requested to input the new Pin again.
11. System will confirm successful registration and prompt you to dial *498# again to proceed to transact.

Login

1. Dial *498#
2. Enter your PIN number
3. If the PIN is correct, the main page should be displayed as follows

Postbank Mobile Banking USSD

1. Account Enquires
2. Bank Transfers
3. Mobile Money Transfer
4. Buy Airtime
5. Bill Payments
6. Settings

Balance Enquiries

1. Dial the USSD and login
2. Select Account Enquiries and Send
3. Select Balance Enquiry and send
4. Select Account your account and send
5. Select Confirm for the balance request and send
6. Your balance will display and SMS of the same will be send to you

Withdrawal from your Postbank Account to M-PESA own number

1. Dial the USSD and login
2. Select Money Transfer from the menu and send
3. Select send to Mpesa and send
4. Select the account to transfer from and send
5. Select My Number and send
6. Enter the amount to transfer and send
7. Select Confirm to transfer amount and send

Withdrawal from your Postbank Account to M-PESA another number

1. Dial the USSD and login
2. Select Money Transfer from the menu and send
3. Select send to Mpesa and send
4. Select the account to transfer from and send
5. Select other Number and send
6. Enter Mpesa Phone number and send
7. Enter the amount to transfer and send
8. Select Confirm to transfer amount and send

Depositing to your Account from M-PESA

1. Dial the USSD and login
2. Select Money Transfer from the menu and send
3. Select Deposit from Mpesa and send
4. Select the account to deposit to and send
5. Select enter amount and send
6. Select Confirm to amount to deposit and send
7. Mpesa will login screen will pop up
8. Enter your Mpesa pin and send
9. SMS will select Confirm to transfer amount and send

Premium Plus Account (Corporate Term Deposits)

This is a first class savings account that currently offers very attractive tax free interest rates of up to 9.0%** equivalent to 12.86% in other taxable savings and investments opportunities offered by other banks and money market funds thus allowing you to save up to 30% Tax – Under section 35 of the First Schedule of the Income Tax Act Cap 470, “Interest on a savings account held with the Kenya Post Office Savings Bank” is exempt from Taxation.

Benefits

• 10, 000,000 Minimum (consolidated funds).
• Offers investment periods of minimum 3months but not exceeding 12 months.
• Funds can be invested by Cash, Cheque or funds transfer.

Requirements

• Enjoy full tax exemption on interest earned from your investment
• No Wealth management costs/Maintenance/Ledger/Monthly fees
• Given an option to amalgamate funds and invest in a high interest tax free money market fund
• Offers competitive interest rates, currently up to 9%**.