Kenyatta National Hospital Charges

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Below we provide charges for Kenyatta National Hospital.

SERVICESCLIENT REQUIREMENTCHARGES (KES)WAITING TIME
Registration for outpatient serviceObservation sheetIdentification documents (National ID card/Passport)Payment for consultation700Emergency: 15 minutes Non-Emergency: 1 hour
Admission of patients (After clinical decision to admit up to allocation of ward)Doctor’s recommendation for admissionIdentification documents (National ID card/Passport)Payment for filePayment of depositFile opening:300Deposit Medical services: 8,500Deposit Surgical services: 20,500Deposit Critical Care Services: 100,000Emergency: I hour 30 minutes Non-Emergency: 2 hours
Laboratory investigations (Basic) Test for malaria parasitesFull haemogramUrea, Electrolyte, CreatinineLiver function testsRandom blood sugarUrinalysisInvestigation request formPayment for investigationGeneral 200 500 700 900 160 200Private 300 750 1, 050 1, 350 240 3001 hour 2 hours 2 hours 2 hours 15 minutes 1 hour
Radiology Services X-RayUltrasoundCT ScanMRI examinationInvestigation request formPayment for investigationAs per user fee manualEmergency: Immediately Non-emergency: 24 hours
Clinic ReviewAttendance cardPayment for consultation fee7001 hour
Maternity Services Normal deliveryCaesarian sectionAnte-natal card10,631 22,547Depends on progress of labour Emergency: Immediately Elective: As per booking
Surgery EmergencyElectiveAttendance card with booked dateDeposit paymentDepends on surgical procedureEmergency: Immediately Elective: As per booking
DischargeDischarge summaryBill payment receiptsAs per invoice3 hours
Farewell Home Services Body ClearanceBill paymentIdentification documents for next of kin (National ID card/Passport)General Body handling fee- 4700 plus 470 per dayPrivate 14,000 within 10 days (package) thereafter, 1,000 per day1 hour
Payment to suppliersCopy of Purchase/Service OrderDelivery note and goods receipt noteInvoice and bank detailsFREEWithin 30 days (youth, disabled & women) 90 days (for others)
RefundBank detailsOriginal receiptFREE10 days after      NHIF reimbursementInpatient- 2 days
 Copy of National ID/PassportMobile number Outpatient-1 day
Customer feedbackCompliments/ComplaintsFREEAcknowledgement: 3 working daysResolution- 14 working days

MODE OF PAYMENT – Through NHIF / Mpesa/Debit or Credit Card/ Bank Transfer / Other accepted Health Care Insurances

– For NHIF get reference number within 24 hours of admission.

Specialized Services : Critical Care Unit & Emergency Ward ,Renal services (Dialysis & kidney transplants),Endoscopy services ,Open heart surgeries

Notes

  1. These charges apply to East Africa Community Citizens. Non-East African Community citizens shall pay double the charges.
  2. This charter excludes charges for KNH Prime Care Centre (Private Wing).
  3. Private implies clients with request forms from private doctors and other health facilities.
  4. Kindly visit the relevant service delivery points for further guidance on specific services and costs
  5. Waiting time: the entire duration taken to complete the process of providing the service required by a client.

Abbreviations

  • CT- Computerized Tomography
    • MRI-Magnetic Resonance Imaging

Feedback Channels:

  • Inform the team leader or fill the customer feedback register at the service point.
    • Contact Marketing and communications Caffairs@knh.or.ke or Patient Affairs Department: paffairs@knh.or.ke or Tel: +254 2726300 Ext. 43770/43445 Mobile: +254 708277621, Toll free 1521.
    • Drop your written compliment/complaint in the suggestion boxes provided.
    • Facebook : Kenyatta National Hospital (with KNH official logo as the profile picture); Twitter: @KNH_Hospital
    • Clients have the right of appeal to the Commission and Administrative justice (CAJ), P.o Box 20414-00200, Nairobi, Tel: +254-20-2270000/2303000, Email: complain@ombudsman.go.ke

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