Kiambu Water and Sewerage Company, paybill Number, how to check water bill, working hours, how to apply for water connection and customer care contacts

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Kiambu Water and Sewerage company supplies water within Kiambu region. We provide details on how to apply for water connection, how to check your bill, working hours and customer care contacts.

Kiambu Water and Sewerage Company working hours

Monday08:00 – 17:00
Tuesday08:00 – 17:00
Wednesday08:00 – 17:00
Thursday08:00 – 17:00
Friday08:00 – 16:00
SaturdayClosed
SundayClosed

Kiambu Water and Sewerage Company Customer Care Contacts

Kiambu Water & Sewerage Company
Ministry of Water Offices,
P. O Box 409 – 00900 Kiambu

Telephone: 0202133977 / 0716452238

Email: info@kiambuwater.com

Kiambu Water and Sewerage Company Tariffs and penalties

Domestic Tariff

Consumption BandWater TariffSewer Tariff
1-6 Cubic meters6845
7-20 Cubic meters11365
21-50 Cubic meters11875
51-100 Cubic meters12580
101-300 Cubic meters13090
301 and above140100
Consumption BandWater TariffSewer Tariff
1 and above12065

Commercial, Institutions & Government

Consumption BandWater TariffSewer Tariff
1-50 Cubic meters11374
51-100 Cubic meters12580
101-300 Cubic meters13090
301 and above150100
Bottom of Form
Consumption BandWater TariffSewer Tariff
1-600 Cubic meters8060
601-1200 Cubic meters10070
1201 and above12080

Other Tariff Charges

Item/ ServiceCharge (Kshs.)ServiceAmount(Kshs.)
Domestic2500New water connection fee – Connection size: ½ inch to 1 inch2,500
Retail shops less than 10m33000New water connection fee – Connection size: 1.5 inches to 3 inches7,500
Retail shops more than 10m33,500New water connection fee – Connection size above 3inches15,000
Bar, restaurants less than 15 m34000Water Reconnection fee – at meter point1,000
Bar, restaurants more than 15 m36,000Water Reconnection fee – at mains5,000 and double deposit
Hotel class “A” and “B” less than 150 m312,000Tanker – 8000, 16,000 litres2,500 / 5,000
Hotel class “A” and “B” more than 150 m315000Sale of water Per M3 at bowsing point (own tanker)80
Hotel class “C” and ‘D’ less than 150 m318000Replacement of stolen or damaged meters100% of the market cost
Hotel class “C” and ‘D’ more than 150 m320,000Meter testing on request500
Hospitals more than 150 m3 20,000Sewer Connection- Residential/ Domestic5,000
Health centres less than 150 m312,000Sewer Connection- Commercial, Government, schools, Universities and Colleges7,500
Schools and other institutions more than 200 m320,000Sewer Connection- Industrial15,000
Schools less than 200 m310,000Private sewer unblocking2,500
Minor construction sites more than 200 m315,000Leak detection services1,000
Major construction sites more than 300 m350,000Sewer Reconnection fee15,000
Medium industrial between 200 m3 and300 m350,000For cutting off the supply at the request of the consumer200
Heavy industries more than 300 m3100,000For turning on the supply otherwise than in respect of a first connection200
Water Kiosks5,000Exhauster Services (Company Exhauster)5,000 /4,000
Customers with only sewer connection to be charged a deposit equivalent to water connectionPrivate Exhausters (Dumping into the company’s sewer system)15,000 per Truck pm

Penalties

Item/ServiceCharge(Kshs)
Illegal water connection, -Commercial, Industry, Construction (Fraud)100,000 plus estimated consumption during the period of the illegality
Illegal water connection, (Fraud) – Domestic30,000 plus estimated consumption during the period of the illegality
Overcharging (fraud) at water kiosk15,000
Illegal sewer connection- Commercial, Industry, Construction100,000
Illegal sewer connection- Domestic, Government, schools, Universities & Colleges30,000
Self-reconnection after cut off for non-payment5,000 and billing to be backdated from date of cut off
Surcharge for tampering with meters (this to include meter removal, reversing of meter etc)5,000
Surcharge for direct suction of water from the supply line using a pump10,000

How to apply for water connection

You need to fill in an application form which can be obtained from the office or downloaded from the company’s website and have the following:

  • Copy of ID
  • Copy of KRA Pin
  • Copy of Title Deed
  • Connection charges as outlined in the tariff.

How to apply for a sewer connection

Download application form from the website or pick it from the office. Below are the documents needed:

  • Copy of ID
  • Copy of KRA Pin
  • Copy of Title Deed
  • Connection charges as outlined in the tariff.

In case you have an existing water connection; you will only require the following:

  • Copy of water bill
  • Connection charges as outlined in the tariff.

How to check for water bill from Kiambu Water and Sewerage Company

You can query your account using USSD by dialing *483*85#. From this option you can get the balance and the account statement going back to 6months.

How to pay for water bill for Kiambi Water and Sewerage Company

Kiambi Water and Sewerage Company paybill number is 885 100

How to pay for water bill

  • Go to Mpesa
  • Select Lipa Na Mpesa
  • Select Paybill
  • Enter Business Number (885100)
  • Enter Account Number (Your meter number)
  • Enter Amount (eg ksh 800)
  • Enter Mpesa pin and send

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