Nyahururu Water and Sanitation Company,how to apply for water connection, How to pay water bills,tariffs and customer Care contacts

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Nyahururu Water and Sanitation Company supplies water within Nyahururu.We have provided important information you wish to know about the company.

How to pay for water bills

You can pay your water Bill Payments using either of the following options

  1. Safaricom Paybill Number:  873900
  2. Family Bank
  3. Equity Bank
  4. Post Bank

 1. Mpesa Payment Procedure:

  1. Go to Safaricom Menu in your cell phone
  2. Go to M-Pesa
  3. Select Paybill
  4. Enter Paybill number 873900
  5. Enter your water account number as account number
  6. Enter amount
  7. Enter your M-Pesa Pin
  8. Enter M-Pesa PIN
  9. Press Ok

2. Bank Payment Procedure:

  1. Visit Post Bank, Equity bank or Family Bank.
  2. Present your water account number and amount you need to pay.

3. Water Tanker Services

You will need to visit the company’s offices or call them on 0728348312. 

You will be given an invoice which has a number.

Then you follow the following instructions.

  1. Go to Safaricom Menu in your cell phone
  2. Go to M-Pesa
  3. Select Paybill
  4. Enter Paybill number 873900
  5. Enter the Invoice number provided
  6. Enter amount
  7. Enter your M-Pesa Pin
  8. Enter M-Pesa PIN
  9. Press Ok

4. New Connections

You will need to visit our offices or call them on 0728348312. 

The company’s staff will visit site and carry out a survey to assess availability of water service at your premises. 

If connectable, an invoice will be generated for you. An agreement form will also be generated and signed off appropriately. 

You will then be connected as per our service charter.

Then you follow the following instructions.

  1. Go to Safaricom Menu in your cell phone
  2. Go to M-Pesa
  3. Select Paybill
  4. Enter Paybill number 873900
  5. Enter the Invoice number provided
  6. Enter amount
  7. Enter your M-Pesa Pin
  8. Enter M-Pesa PIN
  9. Press Ok

Can I stop supply of water for sometimes while I am not using the services?

Yes, you can apply to stop water services while you are away for sometimes. You will visit our offices and get a form where you will fill in your details and make payments for temporary disconnection. We refer to it as “disconnection on request”.

How to report a complain

  1. You can visit any of the company’s offices.
  2. You can call their customer hotline number provided in the website and put forth your complaint.
  3. Write a message and sent to 21292, stating your connection number, name and nature of complaint.

Nyahururu Water and Sanitation Company Ltd customer care contacts

Nyahururu Water and Sanitation Company Ltd.
Kenyatta Avenue,
Nyahururu Water Sanitation Company Office Building
Next to Agricultural Finance Corporation (AFC),
Past Nyahururu Law courts
P. O. Box 952 – 20300
Nyahururu, Kenya
Tel: 065 2032753 / 0652022777
Email: info@nyahuwasco.co.ke
Website: nyahuwasco.co.ke
Hotline number: 0728348312
Dial: *873*5# Facebook: www.facebook.com/nyahuwasco

Nyahururu water tariffs

 CategoriesConsumptionTariff (KSh.)
 Block(M3)
 Domestic1-661
    7-20   92 
    21-50   105 
   51-100   117 
   101-300   144 
   300 and above   167 
Bulk Water Supply to other WSPs     50.0 
Government/Commercial/Industrial        
    1-50   105 
   51-100   117 
   101-300   144 
    >300   167 
Water Kiosks       35 
Public Schools, Universities and        
colleges         
    1-600   67 
   601-1200   95 
  1200 and above  105 

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