List of the Services offered by eCitizen


For one to access and use the eCitizen services, they must have an account. Here are the requirements;

  • A tablet/laptop/computer/phone that has internet
  • An active email address
  • A national Identity card
  • A passport photo in soft copy
  • An active phone number
  • One must also chose the account they need from the platform. Here are the accounts available on the eCitizen; ns;
  • Citizens; this is an account for Kenyans who own a Kenyan Identity card.
  • Business; One needs a business registration number to open this account, which is just for Kenyan firms with registered accounts.
  • Foreign Residents; This account is for foreign residents who are currently residing in the nation; the National ID number is replaced with the foreigner certificate.
  • Visitors; Any foreigner who needs a Kenyan visa in order to enter Kenya should use this account.

After understanding the above information, one can proceed to open an eCitizen portal to access the government services with the following;

  • Identification Verification
  • Visit the website using your browser, then tap the “Create Account” button in the top right corner of the screen.
  • Personal Details
  • Enter your National Identity card number and first name exactly as they appear on the card by clicking on the Citizens account. Next, select Validate.
  • You will be guided to the following action if your ID number and name are accurate. Your passport photo, full name, and ID number will be shown on the gateway.
  • Email Verification
  • After agreeing to the terms and conditions, you will be asked to enter your email address and create a password. Click the continue button to proceed.
  • You will need to confirm your email address in order to move on to the following stage. Access your email account and click the verification link that eCitizen would have sent you through email.
  • After a successful verification, select next.
  • Mobile Number Verification
  • The step that follows if for your mobile number verification.
  • After entering it, a special verification code will be sent to that phone.
  • Enter the code sent and select verify.
  • Passport Photo Upload
  • In order to complete the registration procedure, you must upload a recent passport-size photo with a maximum size of 500 pixels by 500 pixels at the final stage.
  • Now that your registration has been completed successfully, you will be taken to your eCitizen dashboard where you can access a number of eCitizen services.

An invoice for the service delivered and the charge will be generated once you have selected the type of government service you require. Your options for payment will then include M-pesa, credit card, debit card, and prepaid cards. Lipa Na M-Pesa using the pay bill number 206206 is one of the most popular methods of payment for eCitizen. Should you select the M-Pesa option;

  • Activate the M-Pesa app on your smartphone.
  • Decide on Lipa na M-pesa.
  • Choose Pay Bill from the menu,
  • Then enter the eCitizen business number 206206.
  • Depending on the service provided, an automated account number will be generated.
  • Enter the invoice’s generated amount here.
  • Send after entering your M-Pesa pin.
  • Once Safaricom sends you a confirmation message, you’re done.

eCitizen Services Offered

  1.  Immigration Department

Kenyans are able to apply for and pay for adult passports in this segment.

  • Application for children’s passports
  • Request a non-citizen visa for Kenya.
  • Requirements for those applying for the first time
  • A duly filled application Form 19 and 2 payment invoices
  • Original Birth Certificate and a copy for citizens of Kenya by birth
  • Certificate of Registration for citizens of Kenya by registration
  • Original applicant’s national identity card and a copy for adults
  • Copy of the recommenders national identity card
  • Duly filled Consent Form for minors
  • Copies of parents’ national identity cards/ Death certificates where applicable
  • Original and Copies of parents’ birth certificates
  • And any other additional document as may be required
  • Payment of the prescribed fee
  • Registrar of Companies

The following services are available here for your use:

  • Search for a business name online.
  •  Registering your company name
  •  Obtain one business permit only.
  • Obtain a fire certificate for the location of your business.
  • National Transport and Safety Authority (NTSA)

You have access to a wide range of NTSA services through your eCitizen account, including;

  • Getting a driving License at the NTSA
  • Test booking for Driving at NTSA
  • Interim Driving Certification
  • Renewing an old driving license at the NTSA
  • Endorsement of driving class at the NTSA
  • Corrections of the driving license at the NTSA
  • Registrar of Marriages

One can access a number of services in this section, including the following: Notice of Marriage. Issuing a certificate from the registrar, Marriage solemnized, Release of a marriage license, obtaining affidavits on demand, Special marriage licenses.

  • Ministry of Lands

One can conduct a formal name search (Nairobi Blocks) at the ministry of lands if you intend to own land in Kenya. Soon, residents will also be able to obtain a land rent clearing certificate and request an official copy from the Ministry of Lands, according to the eCitizen website.

  • Civil Registration Services

This category requires;

  • A birth Certificate
  • A late birth certificate for those without it
  • Death Certificates
  • Kenya Revenue Authority (KRA)

Here Kenyans can access services provided by the taxman, including KRA Mobile Payments(mService), Customer Manifest Lodgment, KRA Pin Application, Returns Filing, Pin Checker, Tax Agent Checker, Tax Compliance Certificate Checker, Customs Goods Declaration, WHT (withholding Tax) Checker, and more.


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