Kisumu Water and Sanitation Company(KIWASCO) Paybill Number is 517000. This is the one to use when paying for water bills.

How to pay for Water bills to Kisumu Water and Sanitation Company(KIWASCO) via the Paybill Number

• Go to Lipa na Mpesa
• Select PayBill
• Enter Business No: 517000
• Enter Account No(Bill Account Number)
• Enter Amount
• Enter Mpesa Pin and press send

You will receive a confirmation message that the money has been received

How to pay water bill through Equitel

ACCOUNT NUMBER: 0290 265 172 985

Select myMoney
Select EzzyPay
Enter PayBill No: 517000
Enter Account No
Enter Pin & Confirm

How to pay for the water bill via Postbank

You can pay your water bill through any of the following PostBank agents:

Ahero, Gambogi, Gisambayi, Kibuye, Hamisi, Kilingili Market, Kisumu, Mbale, Mudete, Katito, Kisumu Bus Park, Serem, Majengo, Mago, Chavakali, Nyalenda, Jua Kali

Account Number: 0744 130 005 547

How to pay for the water bill via Cooperative Bank

You can also make payments at any Cooperative Bank

Account Number: 011 360 1293 1300

How to pay for the water bill via KCB Bank

To make payment for the water bill , use KCB Bank app or visit any KCB Bank agent near you.

In case you make wrong payment,send the wrong transaction details to customercare@kiwasco.co.ke for correction.

Kisumu Water and Sanitation Company(KIWASCO) Customer Care Contacts

Kisumu Water and Sanitation Company
P .O Box 3210 – 40100, Kisumu

Visit our offices at:,
Tom Mboya along Nyerere Road, Kisumu.

Call us on: 057 500 7000
Email: info@kiwasco.co.ke

Operating hours

Office Opening hours: Monday to Friday (8am – 5pm)

Talk to them  on: 057 500 7000 (24hrs)

For self service use;

    *483*86# USSD code.

How to check water bill

Toll-free code 40222 by simply sending a message starting with the word ‘Bill/Balance/ Bal ‘followed by account number then send it to 40222.

USSD code *483*86#

How to report any leakages/ Bursts/ illegal consumptions

Use the toll-free SMS number 40222, Hotlines 057 500 700, USSD code *483*86# or email the company on info@kiwasco.co.ke 

Account opening requirements

This involves opening of an account where none has existed before.

Requirements

Landlords

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card

  Tenant

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card
• Tenancy Agreement

  Requirements for Companies & Institutions

• Copy of certificate of incorporation
• Copy of Your PIN Certificate
• A Copy of the Alternative Contact Person’s ID Card

Installation charges depends with the meter sizes as follows:

• ½” to 1” – Ksh2,500;
• 1.5” to 3” – Ksh7,500;
• 3” to 4” – Ksh15,000 additional to the deposits as specified below;

Type of connection	Water deposit charges (KSHS)
Domestic	2,500
Shops and offices	4000
Water kiosks	5,000
Gazetted Hotels	20,000
Industrial user	Light industries-30,000 Medium industries-50,000 Heavy industries-100,000
Bar & Restaurants	6,000
Construction	Single	15,000
	Large	50,000
Hospital	20,000
School /universities/colleges	More than 200M3-20,000 Less than 200M3-10,000
Health Centre & Dispensaries	12,000

Meter Separation Requirements

This involves acquiring extra water meter where connection had already been done earlier.

Requirements

Landlords

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card

  Tenant

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card
• Tenancy Agreement

  Requirements for Companies & Institutions

• Copy of certificate of incorporation
• Copy of Your PIN Certificate
• A Copy of the Alternative Contact Person’s ID Card

Installation charges depends with the meter sizes as follows:

• ½” to ¾” – Ksh4,000;
• 1” to 2” – Ksh7,500;
• 3” to 4” – Ksh15,000 additional to the deposits as specified below;

Type of connection	Water deposit charges
Domestic	2000
Shops and offices	5000
Water kiosks	10000
Gazetted Hotels	15000
Industrial user	30000
Bar & Restaurants	8000
Construction	Single	30000
	Large	30000
Hospital	30000
School /universities/colleges	15000
Health Centre & Dispensaries	5000

Change of Tenancy requirements

This involves change of account details from a previous tenant to a new tenant/user.

Requirements

Landlords

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card

  Tenant

• A Copy of Your National Identification Card (ID)
• A Copy of Your PIN Certificate
• A Copy of your Alternative Contact Person’s ID Card
• Tenancy Agreement

  Requirements for Companies & Institutions

• Copy of certificate of incorporation
• Copy of Your PIN Certificate
• A Copy of the Alternative Contact Person’s ID Card

Installation charges depends with the meter sizes as follows:

• ½” to ¾” – Ksh4,000;
• 1” to 2” – Ksh7,500;
• 3” to 4” – Ksh15,000 additional to the deposits as specified below;

Type of connection	Water deposit charges
Domestic	2000
Shops and offices	5000
Water kiosks	10000
Gazetted Hotels	15000
Industrial user	30000
Bar & Restaurants	8000
Construction	Single	30000
	Large	30000
Hospital	30000
School /universities/colleges	15000
Health Centre & Dispensaries	5000