Thika Water and Sewerage Company, how to apply for water connection, how to pay for water bills, Customer Care Contacts and tariffs

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Thika Water and Sewerage Company supplies water within Thika.To apply for water connection, to pay your water bill or contact them, use the following details:

How to get connected to water supply

Requirements

  • ID photocopy
  • PIN No photocopy,
  • Plot Number,
  • Postal Address
  • Mobile phone number
  • Filling and Signing Water & Sewerage Services Agreement Form
  • Connection Fee Kshs. 5,000
  • Water Deposit fee
  • Purchase of connection pipes

Steps on how to get:

A new connection

  • Upon site visit/ customer advice from the in charge of new connection customer shall make application for  new water connection by filling in the new water connection application form.
  • Upon payment the in charge of new connection shall recommend approval of connection. Commercial Manager shall verify payment and recommend approval and authorisation of connection.
  • The Commercial   Manager shall authorise connection.
  • The person in charge of new connection shall deploy an artisan to execute the works by physically installing the meter, give the customer the account number and bring back to office details of the connection.
  • The revenue officer shall open the account and forward the details to the Audit department.
  • The Auditor verifies the payments, accounts and the meter number.
  • The Auditor forwards the details to the Billing Office for recording and activation  of the accounts.

Re-connection

  • The customer shall clear the entire pending bill and upon paying a re-connection fee, issued with a re-connection form and takes it to the customer care desk for filling and registering as per company’s requirement.
  • A copy of the daily meter reading forms is submitted to the Disconnection Officer for disconnection and re-connection monitoring.
  • The Disconnection Officer orders for re-connection of the customer after verification of payment.
  • The artisans are required to submit reports on daily disconnected and reconnected accounts to the Disconnection Officer.
  • The Disconnection Officer ensures that all customers who have not paid their water bills are disconnected and reconnected in good time.

Meter Separation requirements

Connection to Water Supply other than the 1st  (Separation)

Requirements:-

  • ID photocopy
  • PIN No photocopy,
  • Plot Number,
  • Postal Address
  • Mobile phone number
  • Filling and Signing Water & Sewerage Services Agreement Form
  • Connection Fee Kshs. 5,000
  • Water Deposit fee
  • Purchase of connection pipes

Meter tested

Meter testing is done on customers’ request at a fee of kshs. 100/=

Change of Tenancy/Customer’s Name & Address

To change tenancy customer name and address you need the following

Requirements:-

  • A requesting letter
  • ID photocopy
  • PIN No photocopy,
  • Title/Share Certificate
  • Postal Address
  • Mobile phone number
  • Filling and Signing Water & Sewerage Services Agreement Form
  • Water Deposit

Thika Water and Sewerage Company Payment Methods

Equity Bank

Account Name: Thika Water and Sewerage Company Ltd

Paybill:  860111

Account Number: 0090294392028

Family Bank

Account Name: Thika Water and Sewerage Company Limited

Account Number : 032000010760

Cooperative Bank

Account Name: Thika Water and Sewerage Company Limited

Account Number: 01192278498001

How to pay using M-PESA

  1. Go to Mpesa menu on your phone
  2. Select paybill
  3. Enter THIWASCO business No 860100
  4. Enter your water account No
  5. Enter amount you want to pay
  6. Enter your PIN and send

Thika Water and Sewerage Company Customer Care Contacts

Physical Location

Thika Water and Sewerage Company Ltd,
Near Bluepost Hotel,
Along Haile Sellasie Road, Thika.

Postal Address

Thika Water and Sewerage Company Ltd,
P.O. Box 6103 – 01000,
Thika, Kenya.

Contacts

Head Office : +254 720 418444,
Toll Free Number: 0800724948
Email:info@thikawater.co.ke

Water Tariffs

2015-162016-172017-182018-19
Type of customerVolumetricVolumetricVolumetricVolumetric
 ChargeChargeChargeCharge
 WaterWaterWaterWater
 (a)(a)(a)(a)
Domestic/Residential    
Consumption Block    
0-6flat rate 12033.0033.0033.00
7-2025.0050.0050.0050.00
21-5030.0060.0060.0060.00
51-10035.0065.0065.0065.00
101-30045.0070.0070.0070.00
>30050.0075.0075.0075.00
Total   
Commercial    
Consumption Block    
0-6flat rate18040.0040.0040.00
7-2045.0055.0055.0055.00
21-5055.0065.0065.0065.00
51-10060.0070.0070.0070.00
101-30065.0075.0075.0075.00
>30070.0080.0080.0080.00
Total  
  
Industrial    
Consumption Block    
0-6flat rate 18040.0040.0040.00
7-2045.0055.0055.0055.00
21-5055.0065.0065.0065.00
51-10060.0070.0070.0070.00
101-30065.0075.0075.0075.00
>30070.0080.0080.0080.00
Total  
  
Government Institutions    
Consumption Block    
0-6flat rate 12040.0040.0040.00
7-2025.0055.0055.0055.00
21-5030.0065.0065.0065.00
51-10035.0070.0070.0070.00
101-30045.0075.0075.0075.00
>30050.0080.0080.0080.00
Total   
Schools    
Consumption Block    
0-60030.0050.0050.0050.00
601-120035.0055.0055.0055.00
>120040.0060.0060.0060.00
Total  
     
Water Kiosks    
Consumption Block20.0025.0025.0025.00
    
  
Residential flats / Gated community            53.0053.0053.00

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