Below we provide charges for Kenyatta National Hospital.
| SERVICES | CLIENT REQUIREMENT | CHARGES (KES) | WAITING TIME | ||
| Registration for outpatient service | Observation sheetIdentification documents (National ID card/Passport)Payment for consultation | 700 | Emergency: 15 minutes Non-Emergency: 1 hour | ||
| Admission of patients (After clinical decision to admit up to allocation of ward) | Doctor’s recommendation for admissionIdentification documents (National ID card/Passport)Payment for filePayment of deposit | File opening:300Deposit Medical services: 8,500Deposit Surgical services: 20,500Deposit Critical Care Services: 100,000 | Emergency: I hour 30 minutes Non-Emergency: 2 hours | ||
| Laboratory investigations (Basic) Test for malaria parasitesFull haemogramUrea, Electrolyte, CreatinineLiver function testsRandom blood sugarUrinalysis | Investigation request formPayment for investigation | General 200 500 700 900 160 200 | Private 300 750 1, 050 1, 350 240 300 | 1 hour 2 hours 2 hours 2 hours 15 minutes 1 hour | |
| Radiology Services X-RayUltrasoundCT ScanMRI examination | Investigation request formPayment for investigation | As per user fee manual | Emergency: Immediately Non-emergency: 24 hours | ||
| Clinic Review | Attendance cardPayment for consultation fee | 700 | 1 hour | ||
| Maternity Services Normal deliveryCaesarian section | Ante-natal card | 10,631 22,547 | Depends on progress of labour Emergency: Immediately Elective: As per booking | ||
| Surgery EmergencyElective | Attendance card with booked dateDeposit payment | Depends on surgical procedure | Emergency: Immediately Elective: As per booking | ||
| Discharge | Discharge summaryBill payment receipts | As per invoice | 3 hours | ||
| Farewell Home Services Body Clearance | Bill paymentIdentification documents for next of kin (National ID card/Passport) | General Body handling fee- 4700 plus 470 per day | Private 14,000 within 10 days (package) thereafter, 1,000 per day | 1 hour | |
| Payment to suppliers | Copy of Purchase/Service OrderDelivery note and goods receipt noteInvoice and bank details | FREE | Within 30 days (youth, disabled & women) 90 days (for others) | ||
| Refund | Bank detailsOriginal receipt | FREE | 10 days after NHIF reimbursementInpatient- 2 days | ||
| Copy of National ID/PassportMobile number | Outpatient-1 day | ||||
| Customer feedback | Compliments/Complaints | FREE | Acknowledgement: 3 working daysResolution- 14 working days | ||
MODE OF PAYMENT – Through NHIF / Mpesa/Debit or Credit Card/ Bank Transfer / Other accepted Health Care Insurances
– For NHIF get reference number within 24 hours of admission.
Specialized Services : Critical Care Unit & Emergency Ward ,Renal services (Dialysis & kidney transplants),Endoscopy services ,Open heart surgeries
Notes
- These charges apply to East Africa Community Citizens. Non-East African Community citizens shall pay double the charges.
- This charter excludes charges for KNH Prime Care Centre (Private Wing).
- Private implies clients with request forms from private doctors and other health facilities.
- Kindly visit the relevant service delivery points for further guidance on specific services and costs
- Waiting time: the entire duration taken to complete the process of providing the service required by a client.
Abbreviations
- CT- Computerized Tomography
- MRI-Magnetic Resonance Imaging
Feedback Channels:
- Inform the team leader or fill the customer feedback register at the service point.
- Contact Marketing and communications Caffairs@knh.or.ke or Patient Affairs Department: paffairs@knh.or.ke or Tel: +254 2726300 Ext. 43770/43445 Mobile: +254 708277621, Toll free 1521.
- Drop your written compliment/complaint in the suggestion boxes provided.
- Night/Public Holidays & Weekends, contact Room 108 through: +254 722 829 500/1/2 Ext. 44037, Email: knhadmin@knh.or.ke, Website: www.knh.or.ke
- Facebook : Kenyatta National Hospital (with KNH official logo as the profile picture); Twitter: @KNH_Hospital
- The chief Executive Officer (as a last option) through: +254 722 955 526/1/2 Ext. 44037, Email: knhadmin@knh.or.ke , Website: www.knh.or.ke
- Clients have the right of appeal to the Commission and Administrative justice (CAJ), P.o Box 20414-00200, Nairobi, Tel: +254-20-2270000/2303000, Email: complain@ombudsman.go.ke
