Safaricom has partnered with Google to introduce smartphone financing model where you get a smartphone on loan and pay in installments.The daily installments are as low as Ksh 20.You will get a phone on loan worth up to Ksh 27,000.

To qualify for this service, you must meet the following criteria:

1. You must be using a 2G or 3G smartphone
2. You must not be listed on CRB for pending loans
3. You must have been a Safaricom customer for 1 year

You will give down payment for the phone you want then pay in installments for 12 months. Once make the down payment, you get to enjoy the full benefits of the phone. Each comes with 1 GB free data at the point of purchase. Upon making 7 days consecutive repayments, you will receive a free 50MB Bundle.

Below is a list of phones available through Lipa Mdogo Mdogo by Safaricom and how to pay for the loan:

Lipa Mdogo mdogo contact

Safaricom only calls from 0722000000

Customer Support Team

• PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email:customercare@safaricom.co.ke
• PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email: advantage@safaricom.co.ke
• Data Queries: mobileoffice@safaricom.co.ke

Online Support Team

• Twitter@Safaricom_Care and @SafaricomPLC
• Facebook: @SafaricomPLC

Careers and HR

• Jobs and Internships – Log on to Careers Portal and upload your CV and apply.
• General Queries: hr@safaricom.co.ke (NO applications are processed over email, only through the PORTAL)

CEO’s Office

• Email:ceo@safaricom.co.ke

Home Internet Support

• Call 400 with the Safaricom line used to pay for the service.
• Dial *400#.

Anonymous Reporting Channel: Ethics hotline

• Report secretly by:
• Calling Toll free: 0800720009
• Visit Website: www.safaricomethicsline.com
• Email:Safaricom@ethics-line.com
• Communications and PR Team Email:prcomms@safaricom.co.ke (This is for media queries ONLY)
• Phone: +254 722 003272
• Safaricom Limited P.O Box 66827, 00800 Nairobi Website: www.safaricom.co.ke

What happens if you don’t pay

Safaricom will lock the device and bar you from making calls/Smses.

Should you default for 30 days, you will be blacklisted and disqualified from other loan facilities and your details will be forwarded to the CRB.

How to make payments

Dial *544*5# or the Lipa Mdogo Mdogo App and select pay for daily, weekly, monthly or full payment.

How to check whether you are eligible for Lipa mdogo mdogo phones

a. It’s available to all prepaid customers who meet the eligibility criteria.
b. Dial *544# to check your eligibility.